Shipping And Delivery Policy
This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered by Wholesale Pallet Market ("we", "us", "our"). By placing an order through our website, you agree to the shipping terms described in this policy.
Service Area
We primarily ship pallets and truckloads within the United States.
Some locations, including remote areas, islands, limited-access points, rural delivery zones, or locations with freight restrictions, may not be serviceable or may require additional surcharges.
For questions about delivery to your location, please contact us before placing an order.
Order Processing Times
Orders are typically processed for shipment within 2–4 business days after payment has been received and cleared.
Processing times may vary depending on order volume, inventory location, warehouse handling, freight scheduling, carrier availability, and product type.
Business days do not include weekends, public holidays, or carrier-observed holidays.
Shipping Methods and Carriers
Pallets and truckloads are usually shipped through LTL freight, full truckload freight, or other freight carriers selected based on destination, shipment size, delivery requirements, and cost.
If smaller items are offered, they may ship through parcel carriers such as UPS, FedEx, USPS, or similar carriers.
Tracking details, freight details, or delivery updates will be provided when available from the carrier.
Freight Delivery Requirements
- The buyer is responsible for providing a commercial address or a suitable location for freight delivery.
- A loading dock, forklift, pallet jack, or proper unloading equipment is strongly recommended.
- Lift-gate service may be available for an additional fee at eligible locations.
- The buyer must make sure trucks can safely access the delivery address, including enough space, road clearance, turning access, and suitable delivery conditions.
If a shipment cannot be delivered because of access issues, incorrect address, missed appointment, unavailable receiver, or unsuitable delivery location, the buyer may be responsible for re-delivery fees, storage fees, return freight fees, or other carrier charges.
Shipping Costs, Surcharges, and Taxes
Most pallet shipments within our standard United States service area may be charged a flat freight rate of $150 USD per pallet, unless otherwise stated on the product page, checkout page, invoice, or custom quote.
Delivery Appointments and Transit Times
Many freight shipments require a delivery appointment. The freight carrier may contact the buyer using the phone number or contact details provided during checkout.
Transit times vary by carrier, destination, shipment size, weather conditions, freight volume, and carrier capacity.
Delivery dates and transit times are estimates only. Wholesale Pallet Market is not responsible for delays caused by weather, carrier issues, traffic, labor disruptions, incorrect delivery information, missed appointments, or other events outside our control.
We are not liable for indirect losses caused by shipping delays, including lost sales, missed events, business interruptions, or resale delays.
Inspection at Delivery and Damage Reporting
Buyers must inspect all shipments carefully upon arrival before signing the delivery receipt or bill of lading.
Report Damage Within Required Timeframe
- Visible damage or wrong pallet: report within 24 hours of delivery
- Concealed damage: report within 48 hours of delivery
Reports should be sent to:
sales@wholesalepalletmarket.netPlease include your order number, delivery date, photos, videos, and a clear description of the issue.
Our review and possible resolutions are governed by our Return & Refund Policy.
Risk of Loss
Risk of loss passes to the buyer when the shipment is picked up by the carrier from our facility, supplier facility, or partner warehouse, subject to any valid carrier claims for damage in transit.
Wholesale Pallet Market may assist with freight claim documentation when applicable, but claim approval, compensation, or reimbursement is not guaranteed and may depend on the carrier's investigation and policies.
Refused or Unclaimed Shipments
The buyer may be responsible for round-trip freight costs, storage fees, handling fees, re-delivery fees, and any other carrier charges.
Any decision to reship, refund, or issue store credit is at the sole discretion of Wholesale Pallet Market and may exclude non-recoverable shipping and handling costs.
Pickup Options
If local pickup is available from a warehouse or partner facility, pickup details will be provided after payment has been confirmed.
- Pickup times must be scheduled in advance.
- The buyer is responsible for bringing the correct vehicle, equipment, straps, labor, and tools needed to safely load and transport the pallets.
Risk of loss transfers to the buyer at the time of pickup.
Contact Us About Shipping
For questions about shipping quotes, freight access, delivery requirements, damage reporting, or special shipping needs, please contact us before placing your order.